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Serving Richmond, CA and surrounding areas. (510) 660-6519
When law enforcement orders your vehicle towed, you need straight answers about where it is, what it costs, and what to bring - so you can get it back without an extra day of storage fees.
Police towing in Richmond means a law-enforcement agency - the Richmond Police Department or another authority - orders your vehicle removed from a road, accident scene, or restricted zone, and a company from their approved rotation responds to move it to a licensed storage facility, with towing and daily storage fees beginning from the moment the vehicle arrives.
A police tow is different from one you call yourself. You do not choose the towing company, the destination is the storage facility on the rotation, and the fees start accumulating right away. The most important thing you can do after finding out your vehicle has been towed is act quickly - every day it sits costs money that adds to what you owe before you can drive away. California gives cities and counties authority to set maximum rates for police-ordered tows and storage, so the amounts are regulated, but they do add up fast. If your situation also involves damage from an accident that preceded the tow, our accident recovery team can help address the vehicle condition alongside the retrieval process.
We operate on the Richmond PD rotation and handle police-ordered tows on the I-80 corridor, surface streets, the Port waterfront, and throughout the city. When you call us, we give you clear information - where your vehicle is, what you owe so far, what documents to bring, and when the facility opens - so you can make the trip once and walk away with your car.
You return to where you parked and your car is gone. Before assuming it was stolen, check whether it was towed - call the Richmond Police Department non-emergency line first. Officers log every tow they order, so the department can tell you the company name and storage location within minutes if you have your plate number ready.
An officer at a collision on I-80 or a local road determined your vehicle could not be safely driven and ordered the tow on the spot. You may not have had the chance to choose a provider or destination. The officer's report or the non-emergency line has the storage information you need to locate it right away.
California law requires storage facilities to notify registered owners when a vehicle is being held. If you received a notice by mail or phone, act immediately - daily fees have already been accruing since the vehicle arrived, and every day you wait increases what you owe before you can retrieve it.
Vehicles left in loading zones, no-parking areas near the Port of Richmond, or restricted commercial corridors along the waterfront are subject to enforcement tows. These situations are common in Richmond's industrial zone. The same retrieval process applies - locate the facility, confirm what you need, and go as soon as possible.
We respond to law-enforcement-ordered calls on the Richmond Police Department rotation, which means our equipment and operators have met the department's standards for insurance, response time, and vehicle handling before we are allowed to respond to a police call. When an officer orders a tow, the next company on the rotation is dispatched - that could be us, and when it is, your vehicle is handled by a team that is familiar with Richmond's roads, the I-80 corridor, and the storage and release process.
We also work alongside our vehicle storage and accident recovery operations. If your vehicle was towed after a collision and you need more than retrieval - you need accident documentation, damage assessment, or transport to a specific shop - we can coordinate that alongside the impound release rather than treating them as separate calls.
Suited for law-enforcement-ordered removals on Richmond streets, freeway shoulders, accident scenes, and restricted zones throughout the city and surrounding corridors.
Suited for vehicle owners who need to know where their car is, what documents to bring, and what the charges are before making a trip to the storage facility - so the retrieval happens in one visit.
Suited for situations where a vehicle cannot be released immediately because of a hold, outstanding registration issue, or other complication that needs to be navigated before retrieval.
Suited for collision scenes where law enforcement ordered the removal and the vehicle also needs recovery work - damage assessment, winching, or transport to a specific repair facility rather than a standard storage yard.
Richmond's location along one of the Bay Area's busiest freight corridors - where I-80 meets the approaches to the Richmond-San Rafael Bridge - means accident-related and obstruction tows happen regularly on these roads. High traffic volume, heavy trucks from the Port of Richmond waterfront, and tule fog in fall and winter all contribute to incidents that end with a law-enforcement-ordered tow. A company that works this corridor every day knows the specific roads, understands the department's rotation procedures, and can reach an incident scene faster than a company dispatched from elsewhere in the Bay Area. When a vehicle is sitting on an I-80 shoulder blocking traffic, response time is not a small detail.
We serve the entire Richmond area and surrounding communities. Drivers in San Pablo and El Cerrito fall within our regular coverage zone, and police-ordered tows from San Pablo Avenue or the El Cerrito stretch of I-80 are handled with the same process and the same itemized billing that applies to tows within Richmond city limits.
Call the Richmond Police Department non-emergency line with your license plate number. They can tell you the towing company name and the storage facility address. Storage fees start from the moment the vehicle arrives, so the sooner you locate it, the sooner you know what you owe - and the sooner you can stop those fees from growing.
Contact the storage facility to confirm their hours, what documents they require, and the current total charges. A wasted trip because you brought the wrong paperwork adds another day of fees to what you owe. Most facilities require a valid photo ID and current registration or vehicle title - but confirm this before you go.
Sometimes a vehicle cannot be released immediately because of an outstanding warrant, a hold placed by law enforcement, or unresolved registration issues. Ask on the phone whether there are any holds on your vehicle and what agency placed them - the facility can point you toward the right office to clear it so you do not show up to find the vehicle still locked.
At the facility, you pay the towing and storage charges and receive an itemized receipt. You are entitled to a breakdown of every charge - review it against the city-permitted rate schedule. Once any holds are cleared and payment is made, your vehicle is released. If a charge looks wrong, contact the appropriate city or county office to understand your options.
Call our dispatch and we will tell you exactly where your vehicle is, what documents to bring, and what the current charges are - so you can get it back in one trip.
(510) 660-6519Only companies that have met the Richmond Police Department's requirements for equipment, insurance, and operational standards are allowed to respond to police calls. Being on that rotation means we have been vetted by local law enforcement - not just self-certified. You can confirm any company's rotation status directly with the department.
California gives cities and counties authority to cap rates on police-ordered tows and storage. We charge within what Richmond permits and provide a full itemized receipt every time. If you want to verify what we charged, the rate schedule is a public document - and we will never discourage you from checking.
The I-80 corridor through Richmond and the Richmond-San Rafael Bridge approaches see frequent weather-related and congestion incidents, particularly during tule fog season. We work these roads regularly, know how to operate safely in reduced visibility, and reach incident scenes without adding to the delay already affecting other drivers.
A police tow is stressful. We answer the question you actually asked - where is your vehicle, what do you owe, what do you need to bring - without making you repeat yourself three times. The California Highway Patrol and local agencies set the rules for how this process works, and we follow them.
A police tow is not something most people plan for, and the process can feel disorienting if you have never dealt with it before. We make it as straightforward as possible - clear information, correct charges, and a staff that treats the situation as the inconvenience it is rather than an opportunity to add confusion or fees.
Secure storage for vehicles that cannot be retrieved immediately after a tow, with clear daily rates and easy release procedures.
Learn MoreSpecialized recovery for vehicles involved in collisions on I-80, local roads, or the Richmond waterfront corridor.
Learn MoreCall our dispatch now and we will walk you through every step - location, documents, charges, and hours - so you can retrieve your vehicle today and stop the storage fees from growing.